Mtnl internet services
Cannot connect to internet

Dear Sir,

I am a user of MTNL broadband internet. My telephone number is 28702727.

I have applied for internet connection on 12-06-10. To my surprise i received the connection within 2 days. The connectivity and performance was really good for first 3 days. After that my internet started disconnecting frequently. I waited for 2-3 days but no avail. i called up on the toll free number, they asked me to do some ROUTER settings which i did and my problem was fixed. But after that again the same problem started. After that i lunched complain on 198 on the land line. 2 days after i received SMS on my mobile saying that my problem has been fixed, but it wasn't.

I called MTNL customer care office, they gave me reference of Mr Vidhate of MTNL Kandivali (E) branch. I called him up and shared my problem. he promised me to solve it. But it wasn't solved. I again tried to call customer care TOLL FREE number stating my connectivity issue. They again made me to do some ROUTER settings which i did. And my problem was solved for few hours.

Problem started again. I called up Mr. Vidhate, he sent some person to check the problem. That person came and fixed the issue. But after 3-4 hours i started facing frequent disconnection and very low speed.

I have again called Mr. Vidhate and he has promised me to fix the issue.

Sir please help me on fixing this internet problem. Really looking forward for your help.

Thanking You

Pravin Bhorge

9029280249

Company: Mtnl internet services
Country: India
State: Maharashtra

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