MTS
Reluctance of MTS people even after repeated complaints

I had purchased the data card and had submitted required documents on 5th of this month.

I was assured from MTS dealer that my area has good coverage of MTS network. His name is Yaseen - 919060082858, he also said that my connection would be active with in some hours. (He had sent some representative for my home)

My connection was active only after Monday No one came here for verification as said by the dealer.

I have been getting speed of 1.4 kbps.

I had crosschecked in www.speedtest.in, it showed that the bandwidth is 14 kbps and u could dwnld up to 2kbps around.

I had called Yaseen (dealer) minimum of 100 times, he had not lifted my call. When I tried to contact him from another number he was rather arrogant and insisted to complaint to you. He is not lifting now also.

(I have been calling him as he said that he ll take responsibility if we doesnt get speed and ll surely refund on the day 1 itself)

I have raised a complaint on Tuesday itself to u. Complaint number is c1247440871

No one cared of it, I dint get any call MTS.

Its already 1 week, as per my plan I need to pay for 200/- with out using for this week. If it is unresolved I may receive complete Bill with in a fortnight. Being a student I cant bear this.

Plz dont blame my Computer or some thing. I have been reliance data card with the speed of 60-150kbps depending on time of usage.

I had a paid version of Antivirus, I have deleted cookies, temp files and all stuff.

I have contacted nodal office via nodal.kk@mtsindia.in

I got a reply which said to contact me with some number provided. I have tried to it many a times. Its SWITCHED OFF. 09141255255

Now my complaints are:

1. Dealer who sold the product is not lifting my call, rather arrogant at me. Please file a complaint on him. (I can prove it, I have recorded everything. Yaseen - 91 9060082858)

2. No one came for verification process.

3.Download speed is not more than 3kbps (I was assured for 3Mbps)

4.No one cared of my complaint at costumer care. - c1247440871

5. I need a refund at any cost.

Company: MTS
Country: India
State: Karnataka
City: Bangalore

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