MTS
BILLING

RESPECTED SIR,

401/A, MEGHDOOT TOWER, HYDRI CHOWK MIRA RD (E).

I ABDULLAH IFTIKHAR SURA HAVE PURCHASE MTS DATA BROADBAND FOR INTERNET

SERVICE ON 26TH JULY. ITS A POST PAID CONNECTION & MY PLAN IS

799RS UNLIMITED AT WHICH I WILL GET 6 GB UNLIMITED AT TOP SPEED OF 3.1

MB & AFTER 6GB THE SPEED OF INTERNET WILL BE 124KB, BUT NO EXTRA

CHARGE FOR DOWNLOADING. AFTER PURCHASING ON 26TH JULY MY ACCOUNT

GOT ACTIVATED ON 27TH JULY. ON 31ST JULY I GOT A MESSAGE THAT MY

BILL IS PANDING ON MY COMPUTER SCREEN BY MTS. AS A SINCER COSTUMER I

MAKE A CALL ON 1ST AUGUST TO MTS CALL CENTRE THAT I HAVE GOT MESSAGE

THAT MY BILL IS PENDING I HAVE HARDLY USE FOR 4 DAYS THE PERSON FROM

CALL CENTRE ENSURE ME THAT YOUR SCEME IS UNLIMITED AND THAT THIS TYPE OF

MESSAGE WILL NOT HARM YOUR BILLING CYCLE. THAN AGAIN I GOT MESSAGE ON

4TH AUGUST THAT THE BILL IS DUE AND MAKE A PARTPAYMENT OTHER WISE

YOUR SERVICE WILL DISCONNECT. I GOT SCARED & I AGAIN MAKE A CALL TO

THEM ON 4TH AUGUST THAT WHAT EXACT PLAN THEY HAVE START FOR ME

AGAIN THEY ENSURE ME THAT YOUR PLAN IS 799 UNLIMITED NOT TO WORRY ITS A

TECHNICAL ERROR, ON 5TH AUGUST I GOT A CALL ON MY CELL PHONE AT

NEAR 4:00PM CLOCK SAYING I AM CALLING FROM MTS & YOU HAVE TO MAKE

PARTPAYMENT OTHERWISE MY DATA CARD SERVICE WILL BE DISCONNECTED. AS

THAT TIME I WAS IN CLASS I TOLD HIM TO CALL LATER. ON 7TH AUGUST

SUNDAY AT MORNING 10:30 AM IT COME TO MY KNOWLEDGE THAT MY INTERNET

SERVICE IS BLOCKED. MY DATA CARD CONNECTION HAS BEEN DISCONNECTED, SO I

AGAIN CALL AT CALL CENTRE ON 10 AUGUST AT THAT TIME.

THIS TIME THEY WHERE NOT READY TO LISTEN TO ME AT ALL THEY WHERE ASKING

ME TO MAKE A PART PAYMENT OF 500RS AS MY BILL IS 820RS SOME THING FOR 4

DAYS OF JULY WHICH I HAVE USED THEY ARE SAYING. AFTER WASTING NEARLY AN

HOUR ABOUT 50RUPEES OF RIFILL I AT LAST GIVE UP AND ASK ADDRESS OF MTS

GALLERY TO TALK FACE TO FACE. ON 7 AUGUST SUNDAY AT 12:00PM I WANT

TO MTS GALLERY MIRA RD (EAST) THERE I GOT GOOD RESPONSE AND SATISFACTORY WORDS FROM THE

HEAD OF GALLERY. HE SPEAK TO SOME LADY NAME KANCHAN HEAD OF DEPARTMENT

& ENSURE ME THAT AS THAT DAY WAS SUNDAY HE WILL TAKE A RESPECTIVE

ACTION ON MONDAY. NEXT DAY ON MONDAY I AGAIN WENT ON TO MTS GALLERY, HE

AGAIN REMARK THE SAME LADY ABOUT MY CASE. THEN HE ENSURE ME THAT MY

SERVICE WILL RESUME WITH IN 1-2 WORKING DAYS. THEN ON 9TH AUGUST I AGAIN

GOT A CALL AT 4:00 CLOCK NEAR FROM BILL DEPARTMENT THAT I HAVE TO MAKE

HALF PAYMENT TO RESUME MY SERVICE. SO I AGAIN WENT TO MTS GALLERY SAME PLACE AT 5:00 PM

HE AGAIN ENSURE ME THAT IT WAS TECHNICAL ERROR AND THAT MY SERVICE WILL RESUME IN 10 MIN

& BILL WILL BE REVERTED. AT 8:00 CLOCK I CHECK OUT MY SERVICE WAS RESUME, BUT THE BILLING

ERROR REMAINS THE SAME. AGAIN I GOT MESSAGE ON 11 AUGUST THAT YOUR FOUR DAY BILL IS

GENERATED. AS I WAS ENSURE BY MTS GALLERY GUY THAT MY BILL WILL ALSO BE REVERT WITHIN 3

WORKING DAYS I NEGLECT IT. ON 13 AUGUST AS I WAS FACING THE DISCONNECT PROBLEM FROM MTS.

I HAVE CALLED TO CALL CENTRE ABOUT CONNECTION PROBLEM & THAT TIME I SUDDENLY ASK ABOUT

MY BILL INFORMATION THE GAY INFORM ME THAT MY BILL FOR 4 DAY IS RUPEES 600 SOMETHING FOR

4 DAYS OF JULY AS PLAN IS ACTIVATED AFTER 1ST AUGUST & 799 PLAN IS NOT THE UNLIMITED ONE SO

I HAVE TO PAY 600 FOR THOSE 4DAYS & OTHER 700 FOR PLAN & EXTRA CHARGE FOR DOWNLOAD

WHICH IS WRONG IN MY POINT OF VIEW & ALSO LAW POINT OF VIEW

Company: MTS
Country: India
State: Maharashtra
City: Thane

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