Naaptol.com
Efund not initiated

I had ordered one multi-tool kit (102 pcs. Multipurpose Tool Kit with Powerful Drill Machine, order no. 3220951) from NAAPTOL on 11 jan. When I received the product, I found that the product was sub-standard and I decided to return back. So, I contacted NAAPTOL and told them I am returning the product. They accepted this issue and told me to send it back. They told me that refund will be initiated once the product is being received. Therefore, I despatched the product by speed post (EG735482259IN) on 20 jan to the following address as told by them:

ALPHA RADIO

SHOP NO, 1900

CHANDNI CHOWK

DELHI 110006

The tracking details of this consignment can be viewed in http://services.ptcmysore.gov.in/Speednettracking/track.aspx as the following:

Track Result For Article Number: EG735482259IN

Booked At Booked On Delivered At Delivered On Details

VALSURA S.O 20/01 DELHI GPO 02/02 Details

Date Time Status At Event

20/01 11:11:58 VALSURA S.O Item Booked

20/01 18:21:23 JAMNAGAR Item Received

20/01 21:15:11 JAMNAGAR Item bagged for RAJKOT

20/01 21:15:34 JAMNAGAR Bag Despatched to JAMNAGAR SORTING

21/01 02:26:21 RAJKOT Bag Received

21/01 02:27:07 RAJKOT Bag Opened

21/01 02:27:08 RAJKOT Item Received

21/01 04:28:13 RAJKOT Item bagged for NEW DELHI

21/01 04:42:51 RAJKOT Bag Despatched to MUMBAI FORWARD TB

21/01 11:33:56 MUMBAI Bag Received

21/01 16:26:59 MUMBAI Bag Despatched to PALAM TMO

01/02 09:26:42 NEW DELHI Bag Received

01/02 09:28:58 NEW DELHI Bag Opened

01/02 09:31:05 NEW DELHI Item Received

01/02 13:55:11 NEW DELHI Item bagged for DELHI GPO

02/02 10:03:02 DELHI GPO Bag Received

02/02 10:03:18 DELHI GPO Bag Opened

02/02 10:03:18 DELHI GPO Item Received

02/02 00:00:00 DELHI GPO Item Delivered

There was a delay in despatching the product by speed post service. Meantime I had complained to the post office regarding this. Now, I have written confirmation from post office that the complaint was being resolved and the product was delivered on 02 Feb. I had contacted them regarding this and they told me that the product was never received at the destination and refund could not be initiated. Till today, there is no response from NAAPTOL.COM

Company: Naaptol.com
Country: India

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