I had ordered one multi-tool kit (102 pcs. Multipurpose Tool Kit with Powerful Drill Machine, order no. 3220951) from NAAPTOL on 11 jan. When I received the product, I found that the product was sub-standard and I decided to return back. So, I contacted NAAPTOL and told them I am returning the product. They accepted this issue and told me to send it back. They told me that refund will be initiated once the product is being received. Therefore, I despatched the product by speed post (EG735482259IN) on 20 jan to the following address as told by them:
ALPHA RADIO
SHOP NO, 1900
CHANDNI CHOWK
DELHI 110006
The tracking details of this consignment can be viewed in http://services.ptcmysore.gov.in/Speednettracking/track.aspx as the following:
Track Result For Article Number: EG735482259IN
Booked At Booked On Delivered At Delivered On Details
VALSURA S.O 20/01 DELHI GPO 02/02 Details
Date Time Status At Event
20/01 11:11:58 VALSURA S.O Item Booked
20/01 18:21:23 JAMNAGAR Item Received
20/01 21:15:11 JAMNAGAR Item bagged for RAJKOT
20/01 21:15:34 JAMNAGAR Bag Despatched to JAMNAGAR SORTING
21/01 02:26:21 RAJKOT Bag Received
21/01 02:27:07 RAJKOT Bag Opened
21/01 02:27:08 RAJKOT Item Received
21/01 04:28:13 RAJKOT Item bagged for NEW DELHI
21/01 04:42:51 RAJKOT Bag Despatched to MUMBAI FORWARD TB
21/01 11:33:56 MUMBAI Bag Received
21/01 16:26:59 MUMBAI Bag Despatched to PALAM TMO
01/02 09:26:42 NEW DELHI Bag Received
01/02 09:28:58 NEW DELHI Bag Opened
01/02 09:31:05 NEW DELHI Item Received
01/02 13:55:11 NEW DELHI Item bagged for DELHI GPO
02/02 10:03:02 DELHI GPO Bag Received
02/02 10:03:18 DELHI GPO Bag Opened
02/02 10:03:18 DELHI GPO Item Received
02/02 00:00:00 DELHI GPO Item Delivered
There was a delay in despatching the product by speed post service. Meantime I had complained to the post office regarding this. Now, I have written confirmation from post office that the complaint was being resolved and the product was delivered on 02 Feb. I had contacted them regarding this and they told me that the product was never received at the destination and refund could not be initiated. Till today, there is no response from NAAPTOL.COM
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