Naaptol privilage Club Online shopping site
Wrong product received

Dear sir,

I have place a order thru online shopping site Naaptol club. My order no was 3007109 of Product- Levis- Mens I504- C jeans. On 21st Dec'11 i have received my parcel and received the wrong product. In my order the product with blue color jeans but i have received black color jeans.

I have complaint with the product and call on his customer care no. 9223526148 and told that at the time of order you have asked for color choice and i have choose blue color showing on naaptol club screen.

His tele-calling CC Executive told that they have deliver product which is in our stock. This is not the fair deal because at the time of order placing they are not mentioning that they will give different color. if it is in his rules than why they have asked for color option. after many arguments he was log my complaint (No is 2170480 Dated 21st Dec'11) and told me that company will revert you within 48 working hours. but till 23rd i have not received any revert from his side that i called him and get the answer that within short time you will revert from naaptol. But still on 24th i have not get any revert from his side and again call to his customer care. Today when i told him about my complaint than CC executive said that return this product to his vendor and given me the Below mention Mumbai Address

M/s J.S. Associate

No-2, Mangesh Industrial Estate,

Shubhash Nagar, mulund link road

Nahur west, Mumbai-400078.

He told me that sent your jeans to this address with a complaint letter and after receive your parcel we will refund your money within 21 days. I have asked him who will bear the courier charges to refund this product, he told this will be paid by you as per his norms. I have asked him that this is your fault that you will give me wrong product than he cut the phone. Again i have called him than he told these are company rules.

Sir i want your help against this case. this is not the case of Rs. 1098/- or courier charges of Rs. 200/- or more. this is the cheating to a consumer. we have order any product to see the catalog and If i have any problem with black color and i don't want to wear it than what can i do for this jeans. I want to complaint against these type of online shopping companies which were cheated to customer. Please response me ASAP.

Waiting for your reply.

Regards,

Anshul Srivastava

08447092111

09336213999

Company: Naaptol privilage Club Online shopping site
Country: India
State: Uttar Pradesh
City: Kanpur Nagar

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