Nokia 5310 express music
Very bad service and very product quality on indiatimes shopping

Hi,

I had ordered 5310 Express Music (Order No:112164143, Sub order no:2861656) on 22nd Jan through indiatimes shopping. I got the handset on 02nd Feb through TNT courier services. After checking the handset, I could find that it was faulty and was not as per the specifications and claims made on indiatimes shopping. Only due to name of indiatimes shopping I had ordered the handset online. When I informed indiatimes shopping about it (complaint number: 130085), it asked me to send the handset back through TNT courier reverse pick up for the replacement. TNT courier picked up the handset from me on 13th Feb. I neither received any update on the mobile handset nor got the replacement of the handset. Since then I sent around 10 emails to Indiatimes shopping customer services, but I didn't get any response. After trying several times I could connect to the customer care no. and made inquiry about the replacement on 7 th March. The executive really gave me foolish answers and asked me to raise a request through courier no. for replacement. I raised a request (request no.162012) for replacement. Even after asking for the replacement, inditimes shopping sent me the same old faulty handset after 40 days and I have paid the octroi twice for the same handset due to very very bad service and very very bad quality product delivery.

Now I don't see any other option than to file a complaint against Indiatimes shopping in consumer court if I don't get my money back (including the octroi which I have paid twice) within a week.

Company: Nokia 5310 express music
Country: India

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