Photon plus
Broadband or Wasteband

I stay in Hiranandani Estate, Thane (W). I was influenced by the advertising of Tata Indicom Photon Plus and I purchased photon plus 10 GB, about 4- months back. For the last one month the speed was very slow. The download speed is 0.5 mbps and upload speed is 0.07 mbps. I complained vide docket no. 206762097 dated 23-01-10, 207172223 dated 27-01-10 & 207510163 dated 29-01-10. The reason for the above three complaints was because the customer care gave false promises of sending their executive "within 24 hrs" but as usual they failed to even call back to me. After lot of follow up I got a call from Tata Indicom and they told that this is a network problem and due to server overloading they can not do anything. Further, they were not in a position to tell when this problem will be over. In their automated generated mail they have mentioned that if the customer is not satisfied they can call the nodal officer on 022 - 65102309 but this number is never accessible.

In the nut shell the Photon Plus is run by unprofessional group with a team of insensitive customer care. They are simply duping the customers promising a speed of 3.1 mbps. So please beware of them.

Company: Photon plus
Country: India

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