Kaunsa.com
Wrong product delivered

Sir

I have ordered the ROXX 5.5" Galaxy Note II from Kaunsa.com on 06/11. My order No was KA/30906/EV3WOBAH and the date of dispatch given to me was 21/11. But after much delay and many queries to your Customer Care No (which was never picked up) and other mobile nos 910008932, 9310013597 and every time I was assured that I will get the product soon, Finally I was delivered the product on 04/12 by Fair Deal. But I was surprised to find that the product delivered was totally different from the product I had ordered and was of lower configuration

The mobile phone I have received was

WhiteCherry Isuzu - Jupitor -Mobile, 1Ghz Processor, 5" Screen. This phone is available in the market @ 7500/-

But

The mobile phone I have ordered was (Item Code - MOB/MOB/5.5/49112

The Configuration of ROXX GALAXY Note II which was displaced on the Kaunsa.com website is (Model No. Galaxy NOTE-II N7000)

5.5” HD screen, Dual SIM, 1.6GHz Quad Core processor,

1GB RAM – DDR-3, 5 Point Capacitive Touchscreen

TF Flash Memory- 32 GB, Micro SD card Slot- Expandable upto 32GB

...and many more features which are totally lack in the WhiteCherry Isuzu - Jupitor -Mobile

I called to M/s Fair Deal (Mr. Neeraj) who delivered the mobile to me. they told me that it is the same mobile mentioned on the website and asked me to contact Kaunsa.com. I have contacted Kaunsa.com and they gave the same reply, which is totally fraud and they are cheating the people

I am requesting to send me the original product which I have ordered @ 12999/- (and not which I have received which is available at the half cost @ 7500) or refund the full money back to me.

thanks

Satpal Singh

Company: Kaunsa.com
Country: India
State: Delhi

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