TATA Photon Whiz
BALANCE DEDUCTIONS AND POOR INTERNET SPEED

My name is NOOR MOHAMMAD and I am using TATA PHOTON WHIZ from more than past 1 year and It was working properly till few days. On 17/Dec, My unlimited internet plan for Rs-199 in homezone had expired and I recharged it again on 18/Dec for Rs-199. I was using the internet normally in homezone and on next day I found that It was not connecting, then I checked the Inbox and found that there were several Messages showing the balance deductions I contacted the costumer care. First of all I was shocked to find that My number is registered on wrong I.D.He is someone with name RASHID, H.No.196, Devi Das, Khatauli, Muzaffarnagar-251001, then the costumer care told me that you are not using the device in home zone that is why the balance is deducting. I want to ask the company that I am using this device on same city, even on same computer since more than 1 year then where the homezone had gone till yet. After that they told me that you have no core balance in your account and you must recharge it. I recharged it for Rs.50 and again I found that balance was deducting from core balance. Till then I am calling customer care repeatedly and I am not getting satisfactory answer. I am using TATA services since several years and I am very unsatisfied with company's service. I request the company to restore my services and also to change my I.D to my original I.D as early as possible other wise I will be forced to switch to some other company. I have deposited it to nearest centre.

Company: TATA Photon Whiz
Country: India
State: Uttar Pradesh
City: Saharanpur

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