Airtel 3G broadband
Slow Speed

Hi (This mail is intended to the CEO of the Bharathi Airtel-Dont know

if it will reach there),

My name is Rajesh Ramanathan, possessing a 3-G Wireless Data card

(Dongle No- 9741259494) & am sending this mail to showcase my exteme

dissatisfaction towards Bharathi Airtel.

My trouble started after me getting a call from the so called Airtel

on Thursday (27th Oct'11) asking me if I wanted a wireless service. I

asked for a demo & the dealer send the executive immediatly. I was

impressed with the speed that was shown to me by the excecutive on his

Demo piece. Without a second thought, I gave Rs 1100 & bought a

Dongle.

Since then I am on my mobile phone, calling the technical team, one

after the other. At the start, I was told that I would have the

connection activated within 2 Hrs, which after atleast 4 to 5 calls,

got activated after 30 Hrs.

I still dint leave hope & expected a good service. Once the connection

went live, I started getting a speed of 35 Kbps (I was promised upto

7Mbps by Airtel on enquery) which I was getting 10 years back on my

computer using a Dialup modem.

I started calling the so called technical support. As the agents were

not able to help me, I asked for a supervisor & got connected to one

Parves (Dont know if he is a supervisor-If yes, he dosn't have the

eligibility to even become an agent to sell tomatos), who was of no

help. I spoke to him for atleast 4 to 5 times within a span of 4 days,

and finally he transferred the call to Suresh, who claimed to be a

manager (His contact is 09840233619) but was of no use. I spoke to him

3 tmes and out of that 3 times, he promised a callback within 10 mins

& 30 mins respectively but did not call me. Then I had to callback

again & spoke to one supervisor named Aali and another so called the

Big Manager (The person claimed himself as the Big Manager) named Anand

(Gave his contact number as- 09566123461), who told that within 24 Hrs

the Speed issues will be rectified & if its not asked to contact his

Top Manager-Murugan. Now the situation is that, the moment I call up

technical centre, no one is picking up the call. Atleast 8-10 agents

disconnected the call on me.

I am attaching the conversation details that I had with Parves & Anand

herewith (Mobile Format).

If action is not taken within 24 Hrs, I will be sending this same mail

to 24/7 News service & NDTV. Up and abouve I will take up this matter

with the consumer court & ensure that Bharathi Airtel gets some kind

of human attraction & a compensation to me for the time I have spend &

the humiliation that I have gone through.

I have 5 Airtel PostPaid connection, including the one mentioned

below. Now I am thinking of wiping out the entire name of Airtel by my

Dictnory.

Regards,

Highly Dissatisfied Customer,

Rajesh Ramanathan

Company: Airtel 3G broadband
Country: India
State: Karnataka

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