Hi (This mail is intended to the CEO of the Bharathi Airtel-Dont know
if it will reach there),
My name is Rajesh Ramanathan, possessing a 3-G Wireless Data card
(Dongle No- 9741259494) & am sending this mail to showcase my exteme
dissatisfaction towards Bharathi Airtel.
My trouble started after me getting a call from the so called Airtel
on Thursday (27th Oct'11) asking me if I wanted a wireless service. I
asked for a demo & the dealer send the executive immediatly. I was
impressed with the speed that was shown to me by the excecutive on his
Demo piece. Without a second thought, I gave Rs 1100 & bought a
Dongle.
Since then I am on my mobile phone, calling the technical team, one
after the other. At the start, I was told that I would have the
connection activated within 2 Hrs, which after atleast 4 to 5 calls,
got activated after 30 Hrs.
I still dint leave hope & expected a good service. Once the connection
went live, I started getting a speed of 35 Kbps (I was promised upto
7Mbps by Airtel on enquery) which I was getting 10 years back on my
computer using a Dialup modem.
I started calling the so called technical support. As the agents were
not able to help me, I asked for a supervisor & got connected to one
Parves (Dont know if he is a supervisor-If yes, he dosn't have the
eligibility to even become an agent to sell tomatos), who was of no
help. I spoke to him for atleast 4 to 5 times within a span of 4 days,
and finally he transferred the call to Suresh, who claimed to be a
manager (His contact is 09840233619) but was of no use. I spoke to him
3 tmes and out of that 3 times, he promised a callback within 10 mins
& 30 mins respectively but did not call me. Then I had to callback
again & spoke to one supervisor named Aali and another so called the
Big Manager (The person claimed himself as the Big Manager) named Anand
(Gave his contact number as- 09566123461), who told that within 24 Hrs
the Speed issues will be rectified & if its not asked to contact his
Top Manager-Murugan. Now the situation is that, the moment I call up
technical centre, no one is picking up the call. Atleast 8-10 agents
disconnected the call on me.
I am attaching the conversation details that I had with Parves & Anand
herewith (Mobile Format).
If action is not taken within 24 Hrs, I will be sending this same mail
to 24/7 News service & NDTV. Up and abouve I will take up this matter
with the consumer court & ensure that Bharathi Airtel gets some kind
of human attraction & a compensation to me for the time I have spend &
the humiliation that I have gone through.
I have 5 Airtel PostPaid connection, including the one mentioned
below. Now I am thinking of wiping out the entire name of Airtel by my
Dictnory.
Regards,
Highly Dissatisfied Customer,
Rajesh Ramanathan
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