Airtel
Billing for GPRS

1.) I have a request (34414477) logged in my profile which is not requested by me. The request was taken in 2010 whereas I have taken the number in 2012. Before settling the previous arrears, you have provided me the number. Now, its not clear who is the owner of the sim.

2.) I have a credit limit of 1000 rs on my number and I received a bill of 18000 which is 19 times more then my credit limit. I was in knowledge that the bill never exceeds from the credit limit. I never received any notification regarding the exceeding of the credit limit and was not informed about it. I was on a 2G plan which was activated on my request but was not provided complete information of the usage. It was in bit confusion that its 2GB free or 1GB free. I should have been notified and calls should have been barred when I crossed my usage limit. I was notified and call was barred when I reached 20 times more of my credit limit. For the same issue, I have called the customer service many times but they did not resolve my issue and just kept on assuring that I will receive a call back. I was promised the call back thrice but had not received even once. The calls were transferred to managers (Sumathi) but still the issue was not resolved. If I was clear about my usage and the charges incurring to me, I would have never used the service to this extent so that I will recieve such a huge amount of bill.

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

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