Airtel Broadband
Neither giving connection nor money refunded

I am Pradipkumar Rane. My mobile number is 8197240950

I have applied for a broadband connection in january and didin't got because of unavailibility of the port.

Then on 26th FebruaryI got a call from Airtel that now port is available and they asked me to apply again. They insured me that this time I will get connection. So they sent Mr. Ravi (9845493718) to me to fill the form and collect the money.

I filled the form and applied for 1MBPS connection (1099 monthly rent).

I paid him Rs.3297 for the advance rent of 3 months. They informed me that, by paying three months advace rent, the installation charges (Rs 500) will be waived.

After waiting for few days, I registered a complaint to Airtel Customer care (080 44444121) complaint number 43973748 on 10th March. Customer care executive told me that my connection is cancelled by Airtel because of techical problem on 27th March and I will be getting refund of Rs 500.But I told them that i paid Rs.3297.So the Customer care executive told me that he will update in the records and I will get a call from Airtel by 17th March to resolve the query. But I didn't recieved any call.

meantime Mr. Ravi called me and he said that even the connection is cancelled he can give me connection. So I clearly told him to give me connection in two days and if he can't able to give connection in two days then cancel the connection.still I didn't got connection.

Today on 23rd March I called again to customer care and my complaint number is 4442926.Still they record show that I will be refunded only Rs 500.They promised me to look in details and get back to me by 30th March. I asked them to do this as early as possible.

I am feeling very bad for myself that I again felled in the trap of Airtel Broadband.

I want that Airtel corporate office should look in this matter very seriously.

They had a fleet of executives in Bangalore who are always hunting new customers, but these executives don't have much idea of technical capabilities of Airtel Broadband services.

Already Airtel is defamed because of lots of complaints. Don't mess it guys.

Hope I will get my full amount (Rs3297) refunded and Airtel will educate their executives properly.

Pradipkumar Rane

8197240950

Company: Airtel Broadband
Country: India
State: Karnataka
City: Bangalore

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