Airtel Broadband
Getting message You have consumed 100% of your high speed data transfer limit" without actually using it

Hi,

I am getting following mail from Airtel Broadband On every 20th of the month for 3-4 months "You have consumed 100% of your high speed data transfer limit of 20480 MB. Now you will be getting a revised speed till the end of this bill cycle" and then they change speed to 256kbps and ask me to pay more money. Once they sent that mail in 5 days and none was there at home to use broadband for those 5 days.

I am using airtel internet and never used my full 20 GB quota, and now even if i dont even surf they send this mail regularly just to ask money for "Speed On Demand". As they dont even provide detailed usage for Broadband in monthly bill, I contacted on "121@airtel.in" to ask for Details of my DSL usage and they said they dont have rights to provide those details. What does it mean?

Situation is even worse now and i got 100% quota utilization email on 10th day of billing itself and they reduced the bandwidth to 256 KBPS and asking for money. This is ridiculous that they just disturb customers so that they pay extra for their "Speed on Demand" service.

Thanks in advance,

Tanu Kush

Broadband Number - 08042055773

Mobile - 9916989375

Company: Airtel Broadband
Country: India
State: Karnataka
City: Bangalore

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