Airtel Broadband
Illegally debiting money without using services

I would like to bring your notice that I have been receiving DSL Broadband Usage Charges which was never used by me. Every month usage charge is added in my Landline Bill which was never used by me. Every month I call Airtel Helpline and they put reversal amount (60-70 %) and rest I have to pay (Sad thing is I never Used DSL). They are not bothered why this amount is coming in my bill which was never used by me. There seems to be some configuration issue which is never addressed till now since last 3 months.

Since Last three months I have asked Airtel Broadband to disconnect my DSL account on Landline and convert this into Talk 499 Plan which was earlier used by me. However despite their mails (attached with this mail) no action has been taken so far. Instead I have been receiving DSL (Internet) Usage Charge every month for which was never used by me.

Company: Airtel Broadband
Country: India

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