Airtel Broadband
Airtel Broadband False Committments & Irresponsible behaviou

Dear Sir,

I am a customer of Airtel Broadband. My broadband service got disconneted because of payment due. We paid the monthly rental bill on 05-April from Airtel store. Below are the detail of connection & service request complaint number.

Broad band A/C number : 7000376935

Bill ReceiptNumber : 1270413942 (Upfront)

Service Request Complaint number : 13964068

After checking found that paid amount was not updated in Airtel's databse.

After that again visited to Airtel outlet from where I paid the bill. Airtel outlet representative gaian provided the all th detail to customer care representative to re activate the servces. Airtel customer represenattive committed that withing 4 hr services will be reactivated. But nothing was done after 4 hrs.

After that i called 5 times to Airtel customer care & everytime they gave the false committment that services will be reactivated after 3-4 hrs which never happened..

Becuase of this irresponsible behaviour from customer care & airtel system, I got so much mental trauma in calling them again & again and explaining the whole thing again & again. Also being in bad health condition, had to visit the Airtel outlet twice to get this resolved. This service disconnection also impacted my so many payments & work which will be big in loss.

Could you please help me sort out this problem with Airtel so that they should understand the value of people's time & stop harrasing the customers like this.

Regards,

Gurpreet

Contact No:- 8390731707

Company: Airtel Broadband
Country: India
State: Maharashtra
City: Pune

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