Airtel/ broadband connection
Poorest of the Poor Airtel Service. ( 2 weeks and my Plan is not yet changed)

Sir

This is in regards to my request for changing my broadband scheme from 256kbps

(Rs 598) Plan to 4 Mbps Plan. Following are the details of my request :

1) Airtel Landline Number : 01142883534

2) Request Number : 12623290

3) Subsequent complaint numbers : 32791602, 32869668

4) Request Date : 10th May

I had placed the request on 10th May and was given an SLA of 5 days. However it's

almost 11 working days now and there has been no plan change. I have been daily

calling airtel (121) and everytime I have to talk to a new customer care

executive who simply gives me a new compliant number and says that he is

forwarding my request to concerned dept. My question is who the hell is this

concerned dept and why can't I get their direct contact?

I reside in Bangalore and was here in Delhi for a month. I wanted my plan

change so that I could work from my Home VPN. However this delay from airtel

has thwarted my plans. I am damn frustrated with airtel service and will surely

escalate this matter to print/electronic media. I have been trying to contact

the airtel escalation contact Mr Gurmeet Singh (for NCR) 011-41614777 but he

has been comfortably resting and refuses to pick my call.

There has been no follow up from airtel inspite of my continuous phone calls.

It's a complete topsy turvy process the way they are attending customer's

grievances. There is no point in me calling daily and again and again giving

same details. Every time I feel the customer executive completely clueless

about my case. There is absolutely no record being made of my daily phone calls

to 121.

I also finally wrote to 121@airtel.in and i got a confirmation mail from them saying that my plan has been changed. However no such change has happened and in the end i realized i am only getting computer generated mails from airtel.

I am damn frustrated and irritated and will ensure that i stop all airtel services being used at my home. Also i am planning to come up with Hate communities on Orkut/Facebook against Airtel in which i will use the social media to get to other's notice the game being played by these Big brands with people

-Vibhu Kapoo

Company: Airtel/ broadband connection
Country: India
State: Delhi
City: West Delhi

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