Sir
This is in regards to my request for changing my broadband scheme from 256kbps
(Rs 598) Plan to 4 Mbps Plan. Following are the details of my request :
1) Airtel Landline Number : 01142883534
2) Request Number : 12623290
3) Subsequent complaint numbers : 32791602, 32869668
4) Request Date : 10th May
I had placed the request on 10th May and was given an SLA of 5 days. However it's
almost 11 working days now and there has been no plan change. I have been daily
calling airtel (121) and everytime I have to talk to a new customer care
executive who simply gives me a new compliant number and says that he is
forwarding my request to concerned dept. My question is who the hell is this
concerned dept and why can't I get their direct contact?
I reside in Bangalore and was here in Delhi for a month. I wanted my plan
change so that I could work from my Home VPN. However this delay from airtel
has thwarted my plans. I am damn frustrated with airtel service and will surely
escalate this matter to print/electronic media. I have been trying to contact
the airtel escalation contact Mr Gurmeet Singh (for NCR) 011-41614777 but he
has been comfortably resting and refuses to pick my call.
There has been no follow up from airtel inspite of my continuous phone calls.
It's a complete topsy turvy process the way they are attending customer's
grievances. There is no point in me calling daily and again and again giving
same details. Every time I feel the customer executive completely clueless
about my case. There is absolutely no record being made of my daily phone calls
to 121.
I also finally wrote to [email protected] and i got a confirmation mail from them saying that my plan has been changed. However no such change has happened and in the end i realized i am only getting computer generated mails from airtel.
I am damn frustrated and irritated and will ensure that i stop all airtel services being used at my home. Also i am planning to come up with Hate communities on Orkut/Facebook against Airtel in which i will use the social media to get to other's notice the game being played by these Big brands with people
-Vibhu Kapoo
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