Airtel Broadband connection
Connection not working since two months properly!

Airtel seemed to be very big company setting models in almost all domains. But i think the brand name is all fake. The customer service is pathetic.

It seems so hopeless that i am not even sure if this complaint would do any benefit altogether. But at least it might calm my anger on the service they provide. We have a broadband connection from airtel. When we called them first time, saying that we wish to have their broadband connection, they would entertain too much and rush to get a customer on their list. But once you have become one, they would forget you altogether. I think this is against all market ethics. The airtel connection we have is so unreliable that it stops working any day any time. We have called them many times, each time they send incompetent technicians who would just come, show their face and leave without any solution. When we said that it was a more complex problem, and an engineer is required to debug, they say that executive service is paid. What hell, We are already paying for a connection which is not working up to expectations and then want added money to do what they promised when they were installing the connection. If their customer care support cant handle so many customers they should maintain as much as they can handle. Stop having new customers with such poor service.

This event has totally shaken my faith from brands. Its all, "Badi Dukan, phike pakwan" sort of scenario.

Company: Airtel Broadband connection
Country: India

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