Airtel
Issue not resolved even after two weeks

Sir,

I am not sure whether you would have time to read such a long letter for a very small issue.

I am writing this for the first time in 7 years after going through a great deal of fake commitments for the undermentioned small issue for my Broadband connection. No Payment is due towards me and i am regularly paying bills well in time for last seven to eight years.

i would like to bring to your notice that my Wi - Fi router is not working correctly for many weeks. It was told to me by Airtel staff that it needs a replacement since there is a technical issue with it. Further it was told to me at my place that i would get a repaired router as per the company policy. i objected to that and told them to replace the same with a new one since for the last eight years i have not asked anything from AIRTEL being a very very old & loyal customer. I then was told to talk to customer-care for the issue so i started the process and repeated the same many times but nothing happened.

I was told to wait for three days then 72 hours after i got a call from Mr. Dig Vijay (Retention agent) that my router can be changed against payment only. i was already disappointed so i told him to cancel my eight year old connection, thereafter he told me to hold the call and then after dicussing the matter with the seniors he called up after half an hour and said that my router would be replaced free of cost. so i waited again for 72 hrs, but unfortunately nothing happened.

then i again got a call from Rajouri garden office from Mr. Manjit he repeated the same and said that they would send a new router only if i am ready to pay, he also said that he did not get any sanction to replace it free of cost as Mr. digvijay has not mentioned any such thing in his request, so i did not get the router. i again called the customer.care and started the process again because Mr. Digvijay vanished and became untraceable.

With high degree of disappointment i started the process again for the last time and repeated the same story as a criminal repeats in a police-station to everyone. As a result i got a call from Mr. Kundan (landline executive) and promised me again for a new router and also apologised whatever happend. As I was not very hopeful i was again waited for another 72 Hrs. NOTHING HAPPENED.

During this process i was given many ticket numbers and i was made to repeat the story to everybody from call center to retention Deptt. to landline deptt.

I felt harassed and lost all hopes so i am now writing this to you. Your staff made me feel that they are playing some game with me and i ultimately stopped calling to AIRTEL. I thought that they are keeping higher authorities uninformed about what's happening at this level.

Following ticket number were given to me:-

37376396, 37405322, 37474558 (Mr. Kundan), 37561646, Mr. Dig vijay did not provide any T. No. to me.

Sir, i have lost all hopes. Kindly keep yourself in my place and feel. i feel that am being forced to say GOOD - BYE to the company

Company: Airtel
Country: India
State: Delhi
City: West Delhi

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