Airtel
Games on Demand Charges

Hi,

I am facing the same problem with airtel for some time now. My airtel number is 0120-4375917.

I have been using airtel for the past 6 years and I was happy with the service untill this issue has cropped up. I didn't realize that a charge of Rs 199 was being added in my bill every month for some time under the category of DSL Usage.

I only realized it when i once asked for a change of plan and saw the e-bill. I saw that Rs 398 had been added to the bill as DSL charges and only when i called them up did the customer care tell me that this was for Games on Demand. I told them i never activated it and they said the server shows that the request was sent twice. I live alone and both the times the request was on work day when i could not have sent the request.

I have called them up so many times in the last 3 months. I sent a mail to the servicedesk@indiagames.com and it took one month for them to reply saying games on demand has been deacativated. However I keep getting this DSL usage of sometimes Rs 199 or 398 in my bill every month. I have talked to so many people in airtel and even took the number of the nodal officer in noida but all the times I have called that number no one picks up the phone.

This is a serious issue it is really frustrating and after 6 years of using it I am now thinking of getting the airtel broadband phone connection disconnected if this does not get resolved.

Thanks,

Pradeep

Company: Airtel
Country: India
State: Uttar Pradesh
City: Ghaziabad

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