Airtel
Not discountinuing the service

Dear Sir,

I raised a request for discontinuing my services and raised a request for the same on customer care as well as sent a mail also.

I got a reply as a confirmation on my mail for the same on my email ID (see below mail)

Customer care request numbers is 1475706.

My account is still active and bills are getting generated.

I am receiving calls from some number 01140569598 for paying the bill in spite of the fact that I am not using the services any more since last 3 months.

Request you to please look into the matter

Below is the confirmation mail i recieved from airtel

This is in reference to your email on 15/06 to our Nodal office regarding cancellation of your airtel landline number 01204239794.

We are truly disappointed to learn that you have decided to surrender your airtel number. You have been our esteemed customer and we would want you to be a continued member of the airtel family. We would be happy to address any of your concerns regarding this connection.

We regret the inconvenience caused to you in this regard and understand from previous interaction that your concern remains unresolved.

With respect to your concern, we would like to inform you that your concern has already been registered with us vide reference number 1475706. Our team is working on the same and we assure you that your request would be resolved at the earliest.

It has been our privilege to be your preferred telephone service provider and we regret losing your valuable patronage. We hope you to reconsider your decision and give us an opportunity to continue serving you.

Company: Airtel
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar

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