Air Tel Net Connection not working for last four days
Net Connection not working for last four days

Hi,

MY NET CONNECTION FOR NUMBER 0120-4271573 HAS NOT BEEN WORKING FOR LAST FOUR DAYS.

FOR THIS I CALLED CUSTOMER CARE CENTER SEVERAL TIMES BUT THE ISSUE IS NOT RESOLVED YET.

THE DETAILS OF THE SERVICE REQUESTS ARE AS FOLLOWS:

SERVICE REQUEST NUMBER :7202588

13 NOVEMBER

1.04 PM

SLA - 6.00 PM

AT 5.55 PM I GOT A CALL FROM BACK END TEAM THAT THE ISSUE WILL BE RESOLVED SOONER AND THE COMPLAINT WAS CLOSED.

BUT IT DID NOT HAPPEN SO.

7232386

14 NOVEMBER

12.06 PM

CSE: NAVEEN

THE RESULT: DISAPPOINTMENT

7232386 RE OPEN

15 NOVEMBER

1.01 AM

THE RESULT: DISAPPOINTMENT

ON 15 TH I AGAIN RAISED A COMPLAINT IN THE DAY TIME BUT IT WAS ALSO OF NO USE...

WOW WHAT A CUSTOMER SERVICE...

ON 16TH I AGAIN MADE A CALL AT 2.20 PM TO TALK A WITH A SENIOR LEVEL REPRESENTATIVE BUT MY CALL WAS PUT ON HOLD TWICE WHICH WAS CUT AUTOMATICALLY AFTER SOME MINUTES.

GREAT.

THIS IS HOW YOU DEAL WITH YOUR CUSTOMERS.

7384948

16 NOVEMBER

8.15 PM

CSE: ABHISHEK

NO RESULT.

AND WHEN I ASKED THIS REP TO CONNECT ME WITH SOME SENIOR I WAS AGAIN PUT ON HOLD.

THE DURATION OF THIS CALL WAS 15 MINUTES.

AND HENCE THE LIMIT OF THE PATIENCE IS OVER.

SO NOW I NEED MY NET CONNECTION IN WORKING MODE BY THIS EVENING.

AND AS A COMPENSATION I NEED A WAIVE OFF OF 15 DAYS MONTHLY RENTAL ON PRO RATE BASE IN MY NEXT BILL.

thanks

Shubham Bhatnagar

0120-4271573

Company: Air Tel Net Connection not working for last four days
Country: India
State: Uttar Pradesh
City: Ghaziabad

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