Hi,
MY NET CONNECTION FOR NUMBER 0120-4271573 HAS NOT BEEN WORKING FOR LAST FOUR DAYS.
FOR THIS I CALLED CUSTOMER CARE CENTER SEVERAL TIMES BUT THE ISSUE IS NOT RESOLVED YET.
THE DETAILS OF THE SERVICE REQUESTS ARE AS FOLLOWS:
SERVICE REQUEST NUMBER :7202588
13 NOVEMBER
1.04 PM
SLA - 6.00 PM
AT 5.55 PM I GOT A CALL FROM BACK END TEAM THAT THE ISSUE WILL BE RESOLVED SOONER AND THE COMPLAINT WAS CLOSED.
BUT IT DID NOT HAPPEN SO.
7232386
14 NOVEMBER
12.06 PM
CSE: NAVEEN
THE RESULT: DISAPPOINTMENT
7232386 RE OPEN
15 NOVEMBER
1.01 AM
THE RESULT: DISAPPOINTMENT
ON 15 TH I AGAIN RAISED A COMPLAINT IN THE DAY TIME BUT IT WAS ALSO OF NO USE...
WOW WHAT A CUSTOMER SERVICE...
ON 16TH I AGAIN MADE A CALL AT 2.20 PM TO TALK A WITH A SENIOR LEVEL REPRESENTATIVE BUT MY CALL WAS PUT ON HOLD TWICE WHICH WAS CUT AUTOMATICALLY AFTER SOME MINUTES.
GREAT.
THIS IS HOW YOU DEAL WITH YOUR CUSTOMERS.
7384948
16 NOVEMBER
8.15 PM
CSE: ABHISHEK
NO RESULT.
AND WHEN I ASKED THIS REP TO CONNECT ME WITH SOME SENIOR I WAS AGAIN PUT ON HOLD.
THE DURATION OF THIS CALL WAS 15 MINUTES.
AND HENCE THE LIMIT OF THE PATIENCE IS OVER.
SO NOW I NEED MY NET CONNECTION IN WORKING MODE BY THIS EVENING.
AND AS A COMPENSATION I NEED A WAIVE OFF OF 15 DAYS MONTHLY RENTAL ON PRO RATE BASE IN MY NEXT BILL.
thanks
Shubham Bhatnagar
0120-4271573
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