AIRTEL TELEMEDIA SERVICES
COMPLAINT # 9728528 CLOSED WITHOUT ATTENDING
- 01-04-2012
- 109
Date: Wed, Jan 4 at 9:15 AM
Subject: REMINDER... 01145120416 COMPLAINT # 9728528_IS THERE ANYONE TO CHECK YOUR FIELD STAFF, HOW LOYAL THEY ARE TO EITHER THEMSELVES, THEIR EMPLOYER AND THEIR CHARACTERS? } JAN 03. 2012
To: sunil.mittal@bharti.com
Cc: airtelpresence@airtel.in, "Mr. VIKAS SINGH, ", "Mr. GURMEET S. SANDHU, NODAL OFFICER, "AIRTEL"", 121@airtel.in
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From: Er. SAHI
Date: Wed, Jan 4 at 8:50 AM
Subject: 01145120416 - COMPLAINT # 9728528_IS THERE ANYONE TO CHECK YOUR FIELD STAFF, HOW LOYAL THEY ARE TO EITHER THEMSELVES, THEIR EMPLOYER AND THEIR CHARACTERS? } JAN 03. 2012
To: "Mr. GURMEET S. SANDHU, NODAL OFFICER, "AIRTEL""
Cc: "Mr. VIKAS SINGH, ", 121@airtel.in
FROM:-
Er. GOPAL K. SAHI, B. Tech. 1971
EX. GM-M&M, DIR. HERO GROUP
Mobile # 91 98912 36551
THE BELOW MAIL SENT HAS NOT EVEN BEEN RESPONDED SO EITHER I HAD TO START CHARITY SERVICES OR GO FOR ALTERNATE ARRANGEMENTS FOR ISP.
LET US BE SERIOUS
HAVE I DONE CRIME IN HAVING YOUR CONNECTION FOR INTERNET?
DO YOU WANT THAT I SHOULD USE INTERNET CAFE EVEN AFTER PAYING YOU? IF NOT THEN...
ON COMPLAINT NUMBER 9728528 I SPOKE TO TEAM LEADER GARUV SRIVASTVA INTERACTION NUMBER 64462402 AT 2.30 PM ON 03.01.2012 TO ESCALATE THE ISSUE.
NO ONE FROM AIRTEL FIELD STAFF BOTHERED TO ATTEND THE COMPLAINT INSTEAD / RATHER;
IT WAS REVEALED BY MEENAL GUPTA INTERACTION NUMBER 645070841 AT 8.00 AM ON 04.01.2012 THAT COMPLAINT HAS BEEN RESOLVED.
MAY I KNOW;
IS THIS THE QUALITY OF SERVICE BY YOUR FIELD STAFF?
IS THERE ANYONE TO CHECK THEM HOW LOYAL THEY ARE TO EITHER THEMSELVES, THEIR EMPLOYER AND THEIR CHARACTERS?
IS CUSTOMER SUPPOSED TO CHASE?
I AM NOT RUNNING A CHARITY TO PAY FOR SUCH LOUSY SERVICES.
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From: Er. SAHI
Date: Tue, Jan 3 at 4:17 PM
Subject: REMINDER_1... 01145120416 - AM I PAYING FOR SUCH SERVICES? COMPLAINT # 9728528 & 9742836 JAN 03. 2012
To: "Mr. GURMEET S. SANDHU, NODAL OFFICER, "AIRTEL""
Cc: 121@airtel.in
IS airtel telemedia services HAVING CUSTOMER CHARTER?
ALIKE GOVT. OF INDIA IS GOING TO HAVE CITIZEN CHARTER.
SO THAT CUSTOMER IS NOT BILLED FOR YOUR / YOUR PERSONS' FAULT/POOR SERVICE
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From: Er. SAHI
Date: Tue, Jan 3 at 3:21 PM
Subject: 01145120416 - AM I PAYING FOR SUCH SERVICES? COMPLAINT # 9728528 & 9742836 JAN 03. 2012
To: "Mr. GURMEET S. SANDHU, NODAL OFFICER, "AIRTEL""
Cc: 121@airtel.in, "Mr. VIKAS SINGH, "
HELLO,
AM I PAYING INR 25.00 PER DAY FOR SUCH SERVICES?
MY CONNECTION STOPPED WORKING AT 12.30 PM
LODGED THE COMPLAINT # 9728528 ON AUTO SYSTEM.
AS THERE WAS NO DIAL TONE NEITHER IN TELEPHONE NOR INTERNET LINE (YELLOW LIGHT BLINKING)
I DIALLED 198 & CONVEYED TO ABHE KUMAR WHO KEPT ME ON HOLD FOR 20 MINUTES & THEN DISCONNECTED THE LINE.
AGAIN DILLED 198 & SPOKE TO FLOOR SUPERVISOR ABHISHEK AS THE LADY WHO GAVE THE COMPLAINT NUMBER I.E. 9742836 WAS NOT UNDER STANDING THE VOICE & INTERNET LINE AFTER SPLITTER.
SHE WAS TELLING THAT WHOLE NCR IS DOWN & CONNECTION WILL GET RECTIFIED.
IT SHOCKED ME THAT WITH WHAT TYPE OF PERSONS I AM DEALING WHO DO NOT KNOW THE BASICS.
FLOOR SUPERVISOR ABHISHEK INFORMED ME THAT I AM ARRANGING ENGINEER TO LOOK IN TO THE PROBLEM ON TOP PRIORITY.
MAY I KNOW WHEN MY CONNECTION WILL SET ALRIGHT?
With warm regards,
{Efforts may Fail, But don’t fail to make efforts}
{{As Nothing is truer than truth}}
Hare Krishna, Hare Krishna, Krishna Krishna Hare Hare
Hare Rama, Hare Rama, Rama Rama Hare Hare
Er. GOPAL K. SAHI, B. Tech. 1971
EX. GM-M&M, DIR. HERO GROUP
Mobile # 91 98912 36551
Company: AIRTEL TELEMEDIA SERVICES
Country: India
State: Delhi
City: West Delhi