Indiaplaza/Headset
Non delivery and absence of response

Copy also being sent by Registered Post A/D.

Posting the complaint here in the hope that someone from Indiaplaza sees this and takes action.

Fabmall House

No:21, Brigade Square

Cambridge Road,

Halasuru

Bangalore - 5600 08. India

Privileged communication

Legal notice for cheating the customer.

I, Rajesh Srinivasan, son of Mr. Ramaswami Srinivasan, aged about 37 made an online purchase in your website www.indiaplaza.com vide order no. is IN1110114754

Firstly, the transaction was fully paid for, but your website said transaction failed. (1st instance of cheating the customer).

Secondly, after authorisation, several assurances of delivery have been given, but the consignment has not been delivered yet.

Details of ticket numbers raised online for expecting delivery are

CNT221123373192983 dated 11th October

CNT024652797193115 dated 12th October

CNT151839310195618 dated 15th October

CNT180006983197530 dated 18th October

CNT083305700202552 dated 25th October

CNT203919280203747 dated 26th October

I called up the call centre now to request for a status update and they were unable to provide an answer to me. (The response received is: The concerned person is not available).

When I made a request for refund of my money (Rs.99), the answer I got was that once the produce is invoice, it cannot be refunded.

I call upon you to either deliver the product (headset) on or before 30th October or refund the money to me in full.

I shall be constrained to submit a complaint to the local District magistrate for a criminal complaint for cheating under S.420 if a response is not provided. in addition to approaching the local consumer court.

Company: Indiaplaza/Headset
Country: India

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