Archies
Breach of gurantee certificate

I am totally fed up with services of Archies.

PROBLEMS I FACED BECAUSE OF ARCHIES:

Problem 1: UNFAIR AND INTRANSPARENT ONLINE SHOPPING SYSTEM:

Archies online shopping system has failed to accept my transaction @ 08:30 a.m on 11th Feb.

(There is sufficient balance in my bank account and there is no problem with my bank SBI).

Problem 2: There is no information regarding the failure or success of the transaction even after two days

Of the transaction which led me into a severe confusion state. Because of this I lost my whole day

Of my job.

Problem 3: I have made another transaction for the same type of product @ 5:15 p.m. on 11th Feb

For which again there is no confirmation or information regarding the failure.

Problem 4: As amount (Rs.480) has been deducted from my ICICI bank account immediately after the transaction

I have called back your customer care for which there is no proper support.

Problem 5: POOR CUSTOMER SERVICE: Because of your poor customer care service I incurred expenses in terms of both money and time

Which is irrecoverable.

Problem 6: INAPPROPRIATE AND MISLEADING INFORMATION: When I called your customer care, they told me

That there is some problem with my bank (ICICI) and the funds were not transferred to archies from them.

For the same issue I have called ICICI customer care and found that there is no problem at their end.

Problem 7: BREACH OF GUARANTEE/WARRANTY: There is a GUARANTEE certificate offered by you saying that, ” IF THE TRANSACTION IS

MADE ON OR BEFORE 11TH FEB THE DELIVERY OF SHIPMENT WILL BE MADE BY 14-FEB” which you have not fulfilled.

Problem 8: Being today the 16th Feb Still the shipment is not delivered to the consignee.

LOSSES I INCURRED BECAUSE OF THIS:

Loss 1: LOSS OF PERSONAL RELATION: As I was unable to give a gift to would be spouse on the eve of Valentines day,

I lost my happy relation with her which I have built in years.

This loss is only because of your inability to deliver the goods in said time.

Loss2:LOSS OF MONEY: As the transaction is unclear and not transparent I spent lot of money on calling your customer care as well as

Calling the other people (ICICI BANK, AFL WIZ etc) indulged in the transaction.

Loss3: LOSS OF VALUABLE TIME: As I am working with a software company every minute is valuable for me.

Because of your unfair transaction I spent most of time begging service from you and related people.

Loss4: LOSS OF TRUST: As ARCHIES is a reputed company in market, failure by such a company made me lose CONFIDENCE ON THE WHOLE

Cooperate world and its online business itself.

Company: Archies
Country: India

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