Aviva Life Insurance
Not updating payment status

Myself Gurjit Singh having Policy No-LFG1383489 with Aviva life insurance, Service provide by Aviva life insurance is total pathetic, My policy start in Nov-06 and I was paying my quarterly premium through bank (Standard chartered bank), Later on in the first quarter of I prefer to pay my premium by cash due to old bank a/c close, then I pay my premium on 02-june-08 at Aviva India (Ludhiana Office) and they hand over the receipt to me as a confirmation that I paid my MAY-08 premium (Proof Attached), Next day I received SMS on my mobile that premium has been received,

In the month of September-08 when I go to Aviva India (Phagwara sale Office), I was surprised to know that my last payment was not update so I request customer care executive over their to help me for the same then he send email to the his senior or H.O, customer care executive advice me to wait for 3-4 day then to check the status, After 1 week there was no updated for the payment but I was showing in Aviva India Computer that payment was paid but status not updated so I called to customer care and ask them to help me, she inform me that I have to send a proof (Receipt copy) through courier then it will sort out, I was total upset after that because why should I do the thing which suppose to done by Aviva life insurance if they are not updating the status that is not my fault.

On 19 Dec-08 i handed over the Cheque of Rs.6250 (Phagwara sale Office) for the Nov-08 premium then came to know that this issue is still pending and there was no courtesy phone call, email or letter from Aviva life insurance that i haven’t paid my (May-08) premium so final lodge complaint at customer care Number on 26-12-08 for the same, They give me Complaint No-001350190 (dated 26-12-08) and instruct me that this only rectify after receiving the copy of the receipt given by Aviva India (Ludhiana Office).

I am not happy with the service provide by Aviva India Insurance, Each time i called for this issue the call charges borne by me and also i went through mental tension because of Aviva India Insurance.

Company: Aviva Life Insurance
Country: India

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