Axis Bank
Incorrect Debit from my account

I am a savings accountholder of Axis bank, A/C No.

044010100173698. I had gone to withdraw money from the Axis Bank ATM

situated in DLF Gurgaon Branch II ATM on May 10 but couldn't

withdraw money since there was some problem with the ATM machine however

an amount of Rs 9000/- was debited from my account on the

same day. I walked up to the branch to enquire, the concerned official

told me that takes between 7 to 47 days but still I dropped in an e-mail

on May 14. I waited for the correction to happen but it didn't

happen even 57 days after the errorneous debit. Meanwhile I got a response

from the Bhopal branch Manager (the account is in Bhopal) asking for

contact number, I sent the same, the bank Manager asked me to write to

Lata. She said that the cash had been dispensed from the machine, I asked

them to go back to the recording in the camera installed at the ATMs to

check whether I had taken the cash but there has been no response since

then. onse. In fact, the Bank has stopped responding to my mails now. It

is about to be an year and a half and I have been requesting the bank to give me back

my hard earned money.

Consequences: I have been getting harassed since about an year and a half to

get back my hard earned money, Agonised by the Bank's attitude I didnt know

what to do. I have lost the interest on the money for this time period as

well. I have to ask people for credit whenever I need money and it has led

to mental devastation. I just need my hard earned money back

please...

I had submitted my complaint earlier on to the Consumer Forum too (Complaint ID : 9337) in November the forum had sent the same to the bank but an year the bank is just not bothered to address the problem at all, is there not a way in my own country to get my own money back...

One and half years is not a short time... is there noone in my own country to do justice.

Company: Axis Bank
Country: India

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