I am a savings accountholder of Axis bank, A/C No.
044010100173698. I had gone to withdraw money from the Axis Bank ATM
situated in DLF Gurgaon Branch II ATM on May 10 but couldn't
withdraw money since there was some problem with the ATM machine however
an amount of Rs 9000/- was debited from my account on the
same day. I walked up to the branch to enquire, the concerned official
told me that takes between 7 to 47 days but still I dropped in an e-mail
on May 14. I waited for the correction to happen but it didn't
happen even 57 days after the errorneous debit. Meanwhile I got a response
from the Bhopal branch Manager (the account is in Bhopal) asking for
contact number, I sent the same, the bank Manager asked me to write to
Lata. She said that the cash had been dispensed from the machine, I asked
them to go back to the recording in the camera installed at the ATMs to
check whether I had taken the cash but there has been no response since
then. onse. In fact, the Bank has stopped responding to my mails now. It
is about to be an year and a half and I have been requesting the bank to give me back
my hard earned money.
Consequences: I have been getting harassed since about an year and a half to
get back my hard earned money, Agonised by the Bank's attitude I didnt know
what to do. I have lost the interest on the money for this time period as
well. I have to ask people for credit whenever I need money and it has led
to mental devastation. I just need my hard earned money back
please...
I had submitted my complaint earlier on to the Consumer Forum too (Complaint ID : 9337) in November the forum had sent the same to the bank but an year the bank is just not bothered to address the problem at all, is there not a way in my own country to get my own money back...
One and half years is not a short time... is there noone in my own country to do justice.
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