Axis Bank
Pathetic service

I opened a savings bank account (A/c. No. 676010100074935) with Axis bank, R.A. Puram branch, Chennai on 03.09.2009 and received my cheque book and Debit card on 06.09.2009. It was also informed to me by a letter dated 06.09.2009 that I will receive my ATM card pin and internet banking details shortly. I was in a bonafide belief that I will receive the ATM pin and the net banking details within a day or two. But to my utmost shock and surprise, I did not receive the said ATM PIN and other details eve after a week. I immediately contacted the branch and enquired regarding the same. I was informed that they have to process the PIN in their head office located at Mumbai and that I will receive the same in a week. I am an advocate practicing in the High Court of Madras and due to the unavailability of ATM PIN, I was not able to withdraw cash from my account even during emergencies. Even after two weeks I did not receive the PIN and I once again contacted the branch and informed them that it is impossible for me to operate my account without my ATM card and net banking details since I was not even provided with a pass book. I have to rush to the bank each time to even check the account. It has been almost 2 months since I had opened my account in the bank and it is sad and heartening that I still haven’t received the ATM PIN which is supposed to be the basic facility provided by any bank. Contrary to the tall claims and assurances made by the representatives of the bank regarding top quality service, I was made to run to pillar to post to even obtain a ATM pin. I have made a written complaint to the bank and also applied for a duplicate pin but nothing has been processed. I have also given a complaint to their customer Grievance cell but nothing has happened. Having no other option I have also given a complaint to the Banking Ombudsman.

Company: Axis Bank
Country: India

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