Axis Bank
They took cash deposit charges without informing

My name is Mital Barot. I am having an account with AXIS bank for more than 2 years now. The account no is : 061010100173117. The account is from Mumbai branch as earlier i was in Mumbai. Now since one and a half year I am in Ahmedabad. I had taken a loan from HSBC and had given my PDCs of AXIS bank, which comes for clearing on the 1st of every month. Now, this month that means for my July month's EMI, I deposited total of Rs.2500/- on 30th of June so that my cheque of Rs.2560/- can get cleared as there was already a balance of Rs.95/-.I was not able to go to the bank, so i sent my sister to deposit the cash. she deposited it but at that time the staff at the counter didn't inform her that there will be some charges of Rs.113/- for depositing the cash as it was an outstation account and bank gives one cash transaction in a quarter. Now, just because of that my cheque got bounced and bank charged me Rs.394/- for that. Again the same cheque came in for clearing on 9th of July and it got bounced again and again bank charged me Rs.394/- for that. Is it fair? its not at all my mistake. I was not informed about this rule of charges to be taken on depositing the cash. I met the manager at AXIS bank main branch, Law garden, Ahmedabad but he is saying that it is not possible to inform you at the time of transaction as we have 90% customers who are doing outstation transaction. Without my mistake why should I bare this loss of Rs.800/-? Its my hard earned money and I want some help in this.

Company: Axis Bank
Country: India

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