AXIS BANK - Savings Account
Deficiency in Services of Axis Bank

I'm Abhishek Tripathi holding a savings account with Axis Bank. Initially when the account was opened, I have been told that the account is a zero balance account and is opened on behalf of my Reliance Money demat account, my friends also have opened the similar account at the same time with me. Initially the account required a cheque of Rs 1000 which I had given and was shown into my account once the account was opened.

After a period of 3 months and then in the consequent quarter when I checked my account balance it was showing Rs -653 balance against me. I tried to enquire through Axis bank customer care through e-mail (ibrm.co@axisbank.com) on 7th Dec '08, for which I received a reply on 8th Dec '08 that it would be dealt by Axis Bank Noida operations team and have been suggested to contact them on Noida.operationshead@axisbank.com or Noida. Branchhead@axisbank.com, which I did on 8th Dec itself. I waited till 14th Dec '08 and reverted to IBRM e-mail ID Cc to Noida Operations to which I received a Cc reply on 15th Dec '08 instructing Axis Bank Noida Operations to revert.

Though, the trail stretched till 20th Dec '08 and I haven't yet received any resolution for my issue I reverted back to them and haven't yet received any reply since then, I'm wondering what kind of customer service is this where you have given your customer care e-mail ID on your websites which can't even resolve or even acknowledge the customer queries.

I strictly advise people to not to fall prey to such malpractice as spread by Axis Bank. I don't know if even writing here will help me by any means.

Company: AXIS BANK - Savings Account
Country: India

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