Bank of Baroda
FRADULANT TRANSACTIONS IN MY SAVINGS ACCONT

Dear Sir,

Re: Amount of Rs.90, 000/- fraudulently transfered from my Savings A/c 26410100001252

I hold few Savings and a Current a/c with BANK OF BARODA (Charkop branch-Kandivali West, Mumbai) from more than 10 years and sometimes back applied for Internet Banking after repeated requests from the branch assuring me that it is quite safe and secured which did not prove to be the fact in case of Bank of Baroda. I paid heavily on 18/04/09 when my account was fraudulently accessed by third party and amount of Rs. 90, 000/- was transfered from my account (by E Payments) to other accounts maintained at different branches of Bank of Baroda itself and same was known to me on 21/04/09. When contacted the Sr. Branch Manager of the branch Mr. P.K Jain the same day, he very relaxingly informed that such fraudulent transfers are very common and keep happening thru Internet Banking of Bank of Baroda. When asked to check the accounts where the funds were credited, it was shocking to learn that the same were credited in various accounts maintained at Bank of Baroda only. Also it was discovered that amount of about Rs.25, 000/- was still lying in two of the accounts. I repeatedly requested the Br. Manager to immediately have the said amount transferred to my account which actually is my money but to my utmost shock he refused to do so and said he has to get approval from his seniors. He was not ready to enquire with the account holder in whose account the money was transferred as to how the money had been transferred in his account which raises eyebrows as to why he was not willing to do so.

I have been using Internet banking of various other Banks like ICICI, HSBC, Axis Bank and never had such problems with them. I am quite educated to understand that I do not have to reveal my ID/Password to anyone which I have not done.

1) If still such an incident has happened clearly states that BOB's Internet Banking is unsafe and unsecured and possibly someone from the bank is involved in the same. Because it is not possible that we all who are duped had revealed our ID and password.

2) Again, was shocked to know from the Br. Manager that the bank does not have any proper address/contact nos. of the account holders where the amounts have been credited which shows that the bank does not verify the details before opening the accounts.

3) Also, noticed that the receiver has withdrawn more than Rs.15, 000/- in a single day from his own account whereas as per the bank, one cannot withdraw more than that amount in a single day.

I kindly request you to please intervene in the matter and help.

Awaiting your urgent/positive response.

Yours Truly,

Harish Budhwani.

Mobile No. 9867417517

Fax No. 91 22 40448090

E Mail: harry_hsb@yahoo.com

Company: Bank of Baroda
Country: India

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