Bank of Baroda
Cash not dispensed

Hi,

I am a customer of Bank of Baroda, Mysore branch and on 10th of May I tried withdrawing Rupees 6000 from my account. The ATM I used was of Corporation bank situated in Devaraja urs road, Mysore. My Account number is 05220100006255, my debit card number is 4029850229985400. The cash never got dispensed but it was debited from my account. I didnot even get any receipt from the ATM regarding the error. I tried lodging a complaint but the customer care representative asked me to wait for 24 hours. He mentioned that indeed there is a error and he can see the error on his computer "CND" against the said transaction. The next day the same representative plainly rejected his acknowledgement and they started redirecting my phone calls to different departments who were commenting like "who asked you to withdraw amount from different ATM", "when you have done mistake, you have to suffer a little right", "you are not the only customer who has this complaint", "what can we do". The response was so annoying that I am not sure that they will pay me back my money.

They took my complaint after long STD calls to mumbai and asked me to wait for 2 weeks. I also approached my BOB, mysore branch and they also showed me the screen with error "CND" (cash not dispensed) against the transaction but refused to give any record mentioning the same. Since I completed two weeks waiting for my money, i wanted to enquire about the status of my complaint and i called the customer care. Now, they are asking me to wait for another one month atleast to complete the process according to RBI. Is it RBI rule to make customers wait for their money for months?? Please understand that I have to make payments to other banks for my credit cards, i have already paid interest this month to other banks and next month is fast approaching. Other banks will not understand our scenario and they want their money back and they will not buy this as an answer. They will put fine on me which will come upto 1500 rupees!! I am sure Bank of Baroda will not pay this. If this continues for another one month, i would have paid fines coming upto 6000 rupees!!!

I have seen complaints against Bank of Baroda which are not resolved even after 3 months!! Please help me out address my issue and issues of other customers of Bank of Baroda.

Thanks and regards,

Vaseem

Company: Bank of Baroda
Country: India

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