Barclaycard
Account Statement Problem

Dear Sir,

I am a holder of Barclays Gold Credit card (Card no. 4339485282477550).

For the card no. 4339485282477550 I have received the latest Barclaycard E-Statement via email on 30th April stating Total outstanding (Incl. EMI) is Rs. 18568.77.

When i called Barclays customer care on 14th May & enquired about my Total outstanding as on 14th May the customer care representative informed that my Total outstanding (Incl. EMI) is Rs. 29000.00

I was surprised with the outstanding amount informed by customer care representative & explained that the last E-Statement received from Barclaycard has Total outstanding Rs. 18568.77.

Since i had a latest last month account statement i have visited the local Barclaycard office at Sakar 7, Ashram Road & assisted for help. The more to surprised that they were also not able to justify the difference of outstanding between E-Statement & the amount reflecting in their system.

On arguing a lot, the representative has asked me to contact the customer care helpline only.

Pls. let me know whether this kind of service from Barclays is justified.

I would request you to please help to get the matter resolved at the earliest.

Thanks & Regards,

Jital Shah

M: 91 9824363939

Company: Barclaycard
Country: India

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