Barclay Credit Card
Barclay Priority circle Membership cancellation

Sir/Madam,

I have given a request w.r.t cancellation against Priority circle feature on 02.08.2008. I was informed by one of Barclay credit card customer support member (Deepak) that I will be receiving a call from Barclay i.r.o cancellation and then it will be cancelled upon my confirmation. Till now I have not received any call in this regard, but I am getting a flood of SMS and calls from Barclay regarding the outstanding amount on my card. This outstanding amount is due to the priority circle service charges, which I have cancelled on 02.08.2008. So, the outstanding amount and the interest on this amount should be rollback. Till today I have not done any transaction by using Barclay card.

In the past 4 months I have mailed 5 times to Barclay head services ("Head Service"). Every time I get a reply that this will be resolved in 7 working days.

1st reply from

Laxminarayan Prasad

Office of Head Service

Barclays Bank PLC India

2nd reply from

Shantanu Datta

Manager – Service Governance

Retail Banking & Cards (India)

Barclays Bank PLC India

3rd reply from

Customer Service Executive (No Name)

4th reply from

Atish Shetty,

Office of Head Service

Barclays bank PLC

This time I got a case reference number HSE/081204/202/AS/CRD.When I track this with customer service they said they don’t have any information on this.

I request to you kindly do the needful or suggest any mode, so that I can settle this issue quickly. Now the amount as escalated to 11000 from 5700 with in 4 months.

Thanks & Regards,

Surender gudimalla

9868391933

Company: Barclay Credit Card
Country: India

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