Sir/Madam,
I have given a request w.r.t cancellation against Priority circle feature on 02.08.2008. I was informed by one of Barclay credit card customer support member (Deepak) that I will be receiving a call from Barclay i.r.o cancellation and then it will be cancelled upon my confirmation. Till now I have not received any call in this regard, but I am getting a flood of SMS and calls from Barclay regarding the outstanding amount on my card. This outstanding amount is due to the priority circle service charges, which I have cancelled on 02.08.2008. So, the outstanding amount and the interest on this amount should be rollback. Till today I have not done any transaction by using Barclay card.
In the past 4 months I have mailed 5 times to Barclay head services ("Head Service"). Every time I get a reply that this will be resolved in 7 working days.
1st reply from
Laxminarayan Prasad
Office of Head Service
Barclays Bank PLC India
2nd reply from
Shantanu Datta
Manager – Service Governance
Retail Banking & Cards (India)
Barclays Bank PLC India
3rd reply from
Customer Service Executive (No Name)
4th reply from
Atish Shetty,
Office of Head Service
Barclays bank PLC
This time I got a case reference number HSE/081204/202/AS/CRD.When I track this with customer service they said they don’t have any information on this.
I request to you kindly do the needful or suggest any mode, so that I can settle this issue quickly. Now the amount as escalated to 11000 from 5700 with in 4 months.
Thanks & Regards,
Surender gudimalla
9868391933
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