Barclays Card &amp, ICICI lombard
Harassment By Collections

This issue dates back to this year Feb08 when I applied for a Barclays Card and the application was approved on Feb21 I suppose. I did not receive the card as the courier person sent it back to Mumbai after making attempts (that’s what they claim). Subsequently I called your application status phone # and your customer service phone# and spoke with several agents, managers and Area manager (So he claimed) and they all promised that the card with be reissued and sent to me in 7-10 days. I waited for over a month but the card did not arrive. I called them again with no resolution. In the mean time I received a bill for Rs. 3000 change asking me to pay up. I have not received a Braclays card and I do not even know how a Barclays card looks like. I spoke with one of your reps and was asked to contact ICICI Lombard and cancel the insurance. I did that the same day and received an interaction# 240308796. The ICICI rep said that he will intimate Barclays and the charge would be taken off and I DO NOT have to pay for the insurance. I would like to inform you that ICICI your insurance partner has cheated me by informing me that the insurance charge was Rs. 240 change and charged me Rs.3400 change. I have spoken with 2 different collections reps (One from Chennai and Mumbai). I repeatedly told them that I am not responsible for the charge as I do not have the card. I have been receiving SMS, automated calls (at 8:59AM when I am asleep at my night shift). The total experience has been excruciating. I have tried calling your numbers Mumbai- 022-67695000, Delhi- 012-46771600, Chennai- 044-66296300 but with no response. I received an email which says that I am a defaulter and I will be reported to Credit Information Bureau India Ltd. (CIBIL). I would be reporting Barclays with the consumer court and would be reporting about your fraudulent ways to the Times Of India. If you would want to resolve this issue amicably I need a written apology from you and an email from the Head Of Barclays customer support/Collections that I do not owe you anything. I tried reaching you (S.V.Narayan @ 02267196575).

Company: Barclays Card &amp, ICICI lombard
Country: India

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