Basak
Asak

I am living in Turkey. I bought my laptop when ı travelled in Florıda.(VNGAR630E=1800$) When ı open it in Turkey for using, it wasn’t work. I thought that battery needs to charged. but my laptop was not charged. I didnt use my laptop for once. Then ı decıded to talk to your onlıne services. I talked to Reene. She told me to send my laptop for fıxıng to your repaır servıce ın San Dıego. I asked her whıch cargo fırm we use? she said to me usıng UPS cargo. I did it exactly what she said. After a few days sony repair services send me an e-mail that my laptop was broken also. And ıf I want them fıxıng my laptop, ı have to pay for 700$ to fıx. When I read e-maıl, ı shocked. Because ı send my computer trouble-free. Whereon ı called UPS Cargo. Authorızed people told us to connect to your repaır servıces.By the way, ı wrote an e-mail to your services and said them ‘‘ı decided to fıx my laptop in sony repeir services in San Diego. Money is not important. If you give me a bank name and account number, ı’ ll pay 700$ into an account. (motherboard and bottom housing) Please send my laptop back when you fıx it’’ After my mail, they send me an account number in February 4. when ı saw thıs mail..ı replied and said them I ‘ll pay 700$ for an account in a 2 days because of the tıme dıfference. After all this e-mail, today i received an email from your repaır servıces..and they sent my laptop back. they gave me a cargo name also cargo number..I understood that they did not fıx my laptop. so, i am really sorry now and also i am upset person. Thıs event is not good for SONY name

Company: Basak
Country: India

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