Benetton India
Complaint against Branch Incharge - Bhubaneshwar Branch, Mr. Anshuman Sahu

Dear Sir/Madam,

This is with reference to my experience that I had on 23rd Feb '08 during my

visit to the Benetton outlet/showroom in Bhubaneshwar.

The entire sales team was very proactive, energetic and helpful. This

along with the discount applicable, made my shopping a delight with

your brand.

I have been a regular customer of benetton and have again made a

purchase of Rs.4, 447.50 under CM No. 0001769 dated 23/02 @

15:55:00. The details of the purchase were as follows:

Style Price

5A42SQV48 2, 499/-

3F56J2002 999/-

4U6AZ7558 1, 999/-

3094C1601 399/-

2EU652V38 2, 999/-

After I decided to go ahead I found a belt worth 1, 000/- (before

discount) attractive and was negotiating with the sales person to be

included free, given the total size of the transaction. In the

meanwhile my credit card (HDFC Titanium Credit Card) was swiped for

the above transaction.

When Mr. Anshuman Sahu arrived in the branch (after keeping me waiting

for 25 minutes), post my discussions with the sales person, he came

across and told me very brashly that it cannot be done and to get out

of the shop. Given his rudeness, i requested the sales person and him

to cancell the earlier transaction and refund the entire amount back

to me. To this Mr. Anshuman Sahu, further became very rude and came to

a point where he threatened to take me to the police station, stating

that he had local connections and that as per company policy, refund

was not possible. On highlighting were it was mentioned he pointed to

a board (which was covered by a benetton bag) and further to the bill,

which was till that time not handed over to me. When I further

requested for his managers name and telephone no., he flatly refused

saying that this was his store and he reported directly to the company

HO in gurgaon.

The entire experience has left me disheartened and when i reached back

to my hotel, i found your email ID on the purchase. I'm sure you would

like to look at this particular individual, as he not only misused his

position but also put the name of your organization in very bad light.

Look forward to you taking the corrective action on the aforesaid

person, after your due diligence.

Company: Benetton India
Country: India

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