Bergen Associates Pvt. Ltd
Nokia hand set 2600C handed over for Repair at Hot spot Retail shop at Karampura Commercial complex on 02/09

KIND ATTN:

Mr. Lalit Modi- Chairman

Mr. Sanjeev Mahajan- Chief Executive officer

Dear Sir,

This is with reference to the subject cited above.

Kindly note following details:

Purchase date: 31 / 10 / 2008 of nokia handset 2600 C vide IMEI- 355724022661306

Along with purchase undersigned have opted HOT SPOT CARE PACK (two year warranty against liquid and physical damage and one year additional service warranty) vide sr.no. 29665.

Problem detected: non functional of Camera or software problem.

Undersigned have submitted nokia handset at Hotspot karampura for repair on 2 /9/09.

After submission they told that it will be repaired within a week’s time since the handset is under warranty.

Till date I am getting no response from their side. Only they ask me keep waiting till our customer care give us any response.

I am very upset with this kind of service support from Hot spot.

Even I was not given any stand by handset for use.

Also the behavior of the customer care is so bad I cannot explain the same here.

YOU ARE REQUESTED TO TAKE THIS ISSUE ON TOP PRIORITY OTHERWISE I AM GOING TO CONSUMER COURT FOR THE SAME.

Please find attach the following details:

RETAIL INVOICE

HOTSPOT CARE PACK

SERVICE JOB SHEET.

Kindly look into this matter urgently.

In case any information required please feel free to contact.

Regards

Manoj Kumar

9868881842

Company: Bergen Associates Pvt. Ltd
Country: India

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