BEST UNDERTAKING
Misconduct by conductor and staff

Sir,

I have just commuted by bus route no. 411 bearing its RTO PLATE NO.MH/01 H 9263 from Wadala Vittal MANDIR stop to Maheshwari Udyan at 7.00 p m. I have asked for ticket, but the conductor punched the ticket for Rs.4.00, where as the fare for this distance is only Rs 3.00. When I asked for the clarification the conductor replied in attacking mood. My ticket no. is 977-640157, secondly it is punched outside the margin of the ticket between stage n. 1 and 2. Where as I have boarded the bus at stage no. 2.

Instead of justifying the fare or his error he started arguing with me in attacking mood by instigating me to counter- argue. Since the bus was just came out of Wadala Depot one of BEST staff was sitting in the bus in civil dress and started shouting at me. I am regular commeter from that place I know the fare is Rs3.00. If it is a Limited bus route the fare is Rs.4.00.

The question here is not I lose one rupee, but the BEST staff erring and misconducting with help of their staff. If the person is some SAHEB does his authority govern me as consumer? when I am not at all at fault.

Hence I request the concrned authority to take cognigence of their staff be trained to behave to maintain the image of UNDERTAKING.

Company: BEST UNDERTAKING
Country: India

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