Bharat Gas
Unable to book for refill

Dear Sir,

Today I rang up for a refill.

I was bluntly told that I will not get any refill until I go to them with my ID and residence proof as I did not collect gas for 2 months or so. My account stands locked I was told.

Last two months I was hospitalised.

So there was no need for me to get any refill. Is that a crime? Why was I locked out with out informing me? I know of no rule which allows them to do this. What mistake have I committed?

Last year I went for 6 months abroad. This lock out rule was not applied then. Why?

Consuming more gas can be suspicious. When I am consuming less and genuinely, why this ignominy for me.

Kindly look into this and let me know why this is happening.

As I have now no way of booking, Kindly take this as an order for refill. My consumer number with Bharatiraja is 4204.

This is a high handed action. I am really upset at the way I have been treated by an agent with whom I have been there for nearly 15 years. Courtesy demands before he misuses such powers of Lock out- if indeed he has such powers- with out any notice to me. This smacks of sheer arrogance on his part. Has Bharat Gas given such sweeping powers to agents to lock out genuine customers at his whim and fancy?

Your agent operates behind smoke screen. He is never contactable. I asked for his email ID. You did not care to give me that. Why should they be encouraged to hide like this?

I hereby reserve my right to proceed legally for all the humiliation and inconvenience caused and claim due compensation which please note.

Regards

C R Mohan Raj

Company: Bharat Gas
Country: India

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