Bharat Gas
Poor Service Delivery after 20 days

From

S. Jaganathan

F/o.J.Rammohan

D-3/137 F Prakasam nagar

II Avenue Judges Road,

Salem - 636 008.

Ph : 0427 - 2401313

Cel : 9442367158

Dear Sir/ Madam,

This is from S.Jaganathan, we have problem of getting the gas cylinder as door delivery. Our customer No:22019 & SV.No: 604709624. I am aged 62, I am the only person at home to receive the gas cylinder at home. In this month we have faced problem of getting the gas cylinder. We have registered the gas to come, last Feb 15th, till now there is no response from the J.K.R Gas company BHARAT GAS DISTRIBUTORS, LAXMI MANSION, No. 3, CAUSEWAY ROAD SALEM - 636 006. When I rang up and asked for the gas, they first reply that it will come today or tommorow. It went on for 15 days. But it didnot come till today. When i rang up today, we got the information that supply person got vacated the house, so we dont get the gas in this area as door delivery. Gas agency people said, " I should come in person to get the gas". I am aged, so i cannot do all this. So it is not possible for any of the members in the family to come in person to get the gas. All this two years they delivered the gas at home. Whenever gas supply person come to give gas we give extra amount of Rs. 40 to 50/. Only now they are giving improper reason. They are suggesting that we should transfer our gas agency nearby. There is no proper customer care. I want the proper response from the gas concern authorities. Our point is that when we rang up, they have not first said, we should come and take the gas. They said, "it will come", Now suddenly they are reacting differently. As a customer we want the correct response from you. I hope you do give regard for the customer, looked in to the matter and take necessary action.

Regards

S. Jaganathan

Salem.

9442367158

Company: Bharat Gas
Country: India

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