Bharat Gas- Consumer Cell/Natraj Gas
New Connection

0) I enquired about new connection at M/s Nataraj Gas Agency, Kothrud Pune and got the feedback that

The company dies not issue new connection I may contact over phone during the early days of the month of June. When I asked about the procedure they offer their package offer of Apprx 5000 INR to get new connection. This package contains, the ISI marked stove, fry pan and some food grains along with new cylinder, regulator. As per my understanding I should get only cylinder and regulator. When I cleared this fact, the agent/distributor could not give satisfactory answer, only was pushing the point that this type of offer is generally given by all and so we are giving otherwise you will not get the connection at all.

1) When I asked about the customer cell number wrong numbers were given to me. The lady on one the number gave me correct numbers and then I contacted the customer cell.

2) On the customer cell when I explained my query, then the person over the phone agreed with me that I should only get cylinder and regulator as a new connection and can purchase the stove of my choice from the open market. But he can not give any instruction to the Distributor for that I should file on the portal ebharatgas.com.

3) On ebharatgas.com I have registered my complaint on 22nd may 09 number 61408 and on 29th may 09 after talking to the local customer support with no positive answer but suggestion of registering a followup request I registered one more followup request with no 61813.

4) Till today both are unanswered.

5) I require further help in this matter so that I can get a connection with reasonale cost at the earliest.

Company: Bharat Gas- Consumer Cell/Natraj Gas
Country: India

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