BIG TV
Customer Care and After sales Service

I have purchased an Big TV with Max Pack 1yr Subscription. As per the advertisement shown and the promotions all the packages are there in max pack. But after a week of installation suddenly the NDTV package was not available in my subscription. I have called to customer care 1st time and they have said this is temporary prob and will be resumed in half an hr.

After 2 hr i have called when i did not received the NDTV channels and than the other guy has said you need to recharge for that package. When i enquired about that more why it is required he said he was wrong and the services will be resumed within max 24 hrs. I logged a complaint.

Even after 24 hr the same problem comtinued and i have call the customer care again. At that time the new guy was not able to trace my previous compaint no and than he asked me to logged a new complaint and wait for 48 hr.

In the mean time while discussing the bad experiance of Customer care, i daid i had made a worng decission to buy Reliance Big TV and he said " You Should Have Thought Before Purchase". I was shocked what a ustomer Care. As i have spend Rs.5000 on this i had no other way to get rid of this but to continue. The proble is continued and after 15 days out of 7 channels of NDTV nor i am getting 2 channels and as per their policy i need to pay Rs.40 if i want the other channels.

I would like to request all the readers and all persons not to buy the RELIANCE BIG TV. Please save your money.

These people will suck your money.

Horriable.

Our cable wala is good

Think about it.

Company: BIG TV
Country: India

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