BIG TV
Settop box problem

Sir

I Sri Saumendra Kumar Sahu at- Padmapur (near papu dhaba) po - Jashipur, Dist - Mayurbhanj, Orissa-757034. I beg to state that I purched a Big Tv DTH service from Taj Communication, Jashipur bearing set top box no -SHYSTC00519752 & Smart card No - 200517730308 on 16.10.2008. My instalation Date is 14.12.2008. I recharged Rs1000.00 on 19.12.2008. But from 20.12.2008 problem started on set top box. The problem is that when I started the set top box Tv screen displayed 1st instalation, signal quality good, next step channel scanning. After scanning 188 Tv channel & 10 radio channel were found. Small screen appered on Tv, when I presed ok to full screen the set top box autometicaly switched off and restarted from the begining. I complained this matter at your customer care number 18002009001 several times. They have issued 13 complain numbers till now and also I e-mailed on 27.12.2008 regarding this matter. Each & every complain number was closed by Mr. Debasa Nayak from cuttack without solving my problem. He also closed my comlain number 84727115 on 02.01.2009 and he reported to your company that he had changed my set top box which is false. If my matter is not solved within 24 hours I shall take the shelter of law. Here I noted the deatails of complain numbers with date and name of complain receiver.

23.12.2008 83775457 asim dash

23.12.2008 83857744 Mr. Prabhat

25.12.2008 83970513 Vinod kumar

31.12.2008 84560060 Vinod kumar

01.01.2009 84661654 S ganesh

01.01.2009 84679650 arun sarangi

02.01.2009 84727115 samir patjoshi

06.01.2009 85102752 bibhuti panda

08.01.2009 85273403 chintamani jena

09.01.2009 85418004 kalyani nanda

17.01.2009 86111836 samir patjoshi

19.01.2009 86241121 Mr. Pradhan

22.01.2009 86571788 Chintamanim Jena

23.01.2009 86736157 S ganesh

Thanking You.

Saumendra Sahu

Jashipur

Mob - 9437656088

Company: BIG TV
Country: India

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