BIGTV
New Subscription not started even after request

Hi,

I am shocked to see such a pathetic service from Big TV.

To start with: I recharged the account with 5 X Rs. 25.00 vouchers. Only 4 got activated. Had to struggle with BigTV call center for 1 month to get it updated.

I had got 3 months free subscription along with the Connection. It was suppose to expire 5th Feb. So i called on 4th to make sure that new subscription is activated. I was informed that it will be done. (Rs. 110.00 back with Marathi was FREE!!! regional pack.) I again called on 9th to confirm the same. I was told that it will be activated but presently servers are not working. I was told the same thing on 5th as well..

Now my parents called me telling that they received one sms that i have only rs. 17.00 balance and that i have to recharge on 17th Feb. I dont understand this calculation. When i have asked for Rs. 110.00 pack, how can u recharge what u want??? why is that you guys lie to customers...???

I am not going to pay anything. I want my Rs. 110.00 pack recharged from 5th Feb with Marathi as Regional Pack.

My Smart card no is: 200579950623.

Note: i am told by Supervisor Leela on 14th Feb at 11:45 AM IST that i will get a call from Backend team after Monday.

Hope to get something that will change my mind regarding the pathetic experience that i had with Customer Care!!! OR CUSTOMER UNCARE...

Company: BIGTV
Country: India

  <     >